We remove profiles, websites and apps that impersonate your brand.
We detect those using your identity to deceive customers or job applicants across social media, online stores, ads, apps and domains. We document the indicators, manage reports and monitor reappearances. No per-takedown fees within your contracted coverage.
- Account
- ‘official.customer.support’
- Reach
- 2,300 followers
- Activity
- Requests advance payment by direct message
- 09:12DetectedVisual match with the brand's official logo and images.
- 09:40VerifiedPresents itself as official customer support and requests payments in the brand's name.
- 10:05Report submittedSubmitted to Instagram with screenshots, a comparison and proof of trademark ownership.
- 14:20ClosedAccount removed. Three other accounts with the same photos and phone number are linked to the same case.
- Continuous monitoring
- 24/7
- Average time to closure
- 48 h
- Countries and territories
- 240+
What impersonation removal covers
Fake social media profiles
Accounts using your name, logo and photos on Instagram, TikTok, Facebook, X and messaging apps, including those that contact your customers by direct message and request payment.
Explore social mediaCloned stores and websites
Websites copying your design and catalogue to collect payments for orders never shipped, reported to the registrar, hosting provider or platform serving them when the owner does not respond.
Explore fake websitesAds using your brand
Campaigns on Google, Meta and display networks using your name to impersonate your brand or lead to a fraudulent store or profile, reported through each advertising platform's process.
Explore adsApps using your identity
Apps published with your name or logo on Google Play, the App Store and alternative stores to collect data or payments, reported to the store and monitored for republication.
Explore appsDomains resembling yours
Registrations imitating your domain with a changed letter or different extension. We assess each domain's use and manage the appropriate action.
Explore domainsFake job offers
Recruitment campaigns in your name on job sites and professional networks that request personal data or payments from applicants, reported to the site and documented for your team.
We connect accounts behind the same impersonation scheme.
Closing a profile stops that scam. Connecting profiles that share photos, contact numbers and payment methods lets us report them together and detect new accounts so we can act again.
- Accounts are connected through shared indicators — profile images, text, phone number, destination domain and payment method — to investigate possible links between them.
- Reports are grouped, include the case history and request closure of all connected accounts, not just the latest one.
- The case remains monitored: if a new account shares the same indicators, it is connected to the case and we act again.
Shared indicators
- Same profile images12 of 12
- Same contact phone number10 of 12
- Same payment collection account9 of 12
- Same destination domain7 of 12
What makes us different
Pricing
No per-takedown fees
The fee covers reports within the contracted scope. Private investigations are quoted per case.
Case management
A team that handles your cases
We configure monitoring, review cases and follow up on reports using the criteria agreed with you. You set priorities and approve the decisions we have agreed to refer to you.
Detection
Detect impersonation through names, images and behaviour
We search for your name and its variations, your logo and official images, and the contact details an impersonator copies or replaces: phone numbers, email addresses and payment links. We also examine behaviour: who responds to your customers, asks them for data or collects payments in your name, even if the account title does not include your brand.
Control
Action criteria agreed with you
We define what is reviewed and when a report is submitted, based on your brand's rights and priorities. Clear-cut cases are reported automatically; those needing review are assessed before submission.
Documentation
Evidence and case history in one place
View detections, reports, responses and reappearances for each account and profile. Export the documentation whenever you need it.
From alert to closure
- I
We detect
We monitor social media, online stores, ads, apps and domains daily, comparing what we find with your name, logo and official images.
- II
We verify
We distinguish fan accounts, authorised distributors and impersonators. Only impersonating accounts are documented and added to the queue.
- III
We connect the cases
Accounts sharing photos, a phone number or a payment method are connected in a single case, which is then handled as a whole.
- IV
We handle takedowns
The report is submitted with the evidence and proof of trademark ownership, according to the rules agreed with you. For repeat infringers, it targets all connected accounts. We detect reappearances so we can act again.
Optional private investigations
If you choose, our team of licensed private investigators identifies who is impersonating you.
Your subscription includes detection, documentation, reporting and follow-up within the contracted coverage. The platform detects the account, connects it to others in the same case, reports it and detects reopening. Private investigations are quoted per case, to identify the person responsible and support a formal complaint with evidence.
Controlled contact
We write as an ordinary customer and document what they request, how they collect payment and where they direct us.
Identification
From the payment account and domain to the person behind the recurring accounts.
Legal support
A case file ready for a formal complaint or your lawyer, with our support if the case goes to court.
Frequently asked questions
What counts as impersonation?
Any profile, website, ad, app or domain using your name, logo or visual identity to present itself as your brand to a customer or job applicant. This does not include people discussing your brand or authorised distributors, and that distinction is made before reporting.
How do you detect impersonation?
You add your name, logo and official images once. We then compare content found across social media, online stores, ads, apps and domains with those references: logos, photos, text and contact details. This lets us find accounts that do not use your name but do use your logo and photos.
How long does it take to close a fake profile?
It depends on the platform. On major networks with integrated processes, where the report includes proof of trademark ownership, the average is around two days. Channels without their own process take longer, but the case is still followed through to completion.
Do you act on paid ads?
Yes, including campaigns using your brand in search engines and social media. These require fast action because an ad can reach thousands of people from its first minutes. Reports go to the advertising platform with the evidence and proof of trademark ownership.
What happens when they open a new account with the same indicators?
The case does not close with the account. Shared indicators connect the new account to the previous case even if its name changes, and the next report includes the full history and requests closure of all connected accounts.
Do I need to commission a private investigation?
No. Your subscription covers detection, documentation, reporting and follow-up within the contracted coverage, including detection of reappearances so we can act again. Private investigations are commissioned case by case when you want to identify the person or support a formal complaint with evidence.
Does my trademark need to be registered?
Registration helps and speeds up reporting because most platforms prioritise claims backed by a registration. Action is also possible without registration, based on image rights, copyright and each platform's rules against impersonation, although outcomes vary between cases.
Do you charge for each takedown?
No. The fee covers reports within the contracted scope, with no charge per detection or report.
What do you need to get started?
Your name, logo, images and official accounts, a list of your legitimate domains, and your trademark registrations if you have them. We use these to configure detection; the first matches usually appear in the same week.
More ways to protect your brand
- Brand protectionWe detect and remove counterfeits across marketplaces, websites, social media and ads
- Anti-piracyWe detect unauthorised copies of your content and manage their removal
- Domain managementWe detect domains that imitate your brand and manage their suspension or recovery
- Private investigationsControlled contact, identification of the person responsible and a case file for your lawyer
See how we detect impersonation of your brand.
Tell us your brand. In 30 minutes, we show you the matches found and how the first case would be assessed and handled.